FASTESZZ Return & Refund Policy (Bangladesh)
Effective Date: October 01, 2025
Applies To: All FASTESZZ services including e-commerce, parcel delivery, groceries, medicine, food, and rental.
🛍️ 1. Return Eligibility by Category
✅ E-Commerce Products & Parcel Deliveries
Return Window: Within 2 days of delivery.
Eligible Reasons:
Damaged or defective item
Wrong product delivered
Incomplete delivery
Item not as described
Conditions for Return:
The item must be unused, in original packaging, with all tags/accessories.
Customers must provide a full unboxing video (starting before the seal is broken).
Without valid unboxing video proof, the return request will be rejected.
⚠️ Important (Bangladesh Standard):
No cash refund or wallet refund will be provided.
If eligible, we will arrange a replacement or exchange for the same/similar item.
✅ Food & Groceries
If the delivered food/grocery is spoiled, unhygienic, expired, or unsafe to consume:
A clear video proof must be submitted immediately after delivery via the FASTESZZ app.
Eligible orders will be replaced within the fastest possible time.
✅ Medicine
Medicines are non-returnable due to safety and health regulations in Bangladesh.
Only if the wrong medicine is delivered, with valid proof (unboxing video), a replacement will be issued.
✅ Rental Services (Cars, Bikes, etc.)
Booking cancellations must be made at least 24 hours before the scheduled time.
Cancellations made later than this will be non-refundable.
📝 2. How to Request a Return
1. Open the FASTESZZ App
2. Go to My Orders → Select Order → Request Return
3. Upload unboxing/issue video clearly showing the problem
4. Select the return reason
5. Choose pickup or drop-off option
Our support team will review and confirm replacement approval.
🔄 3. Replacement Only (No Cash Refund)
No cash or digital refund is offered.
Replacement is subject to product availability.
If the exact product is unavailable, a comparable alternative of equal value will be provided.
📦 4. Return Denial Criteria
Your return request will be rejected if:
Product is used, damaged after delivery, or missing parts
No valid unboxing video is provided
Request is made after 2 days of delivery
Product falls under non-returnable categories (medicine, perishable items, digital services, etc.)
⚖️ 5. Policy Updates & Compliance
FASTESZZ reserves the right to change, update, or modify this policy at any time in line with:
Government laws & regulations in Bangladesh
Technological advancements
Business requirements & operational needs
Updated policies will be effective immediately once published in the FASTESZZ app or website.
⚡ FASTESZZ ensures fair and transparent service in Bangladesh.Our policy is designed to protect both customers and merchants while maintaining fast, reliable, and safe deliveries.
