Privacy Policy
This Privacy Policy explains how FASTESZZ collects, uses, shares, and protects your personal information through our website, mobile applications, and related services.By accessing or using our Platform, you consent to the data practices described herein.
1. About FASTESZZ
FASTESZZ is a smart, all-in-one e-commerce and delivery platform operating across Bangladesh. We enable users to order groceries, medicines, e-commerce products, rent cars, and send parcels — all delivered within an hour. We are committed to delivering convenience with speed, simplicity, and reliability.
2. Information We Collect
a. Information You Provide
When you sign up or use our services, we may collect:
Your full name, phone number, email address, and delivery address
Identification (e.g., NID, driver’s license) for services like car rental, delivery partner
Optional profile details such as delivery preferences or notes
b. Device & Browser Information
We may automatically collect:
IP address, browser type, operating system, language preference
Device type, version, model, and identifiers
Date and time of access, referring websites, and usage activity
c. Location Data
With your permission, we collect real-time location data to ensure timely deliveries and accurate service availability. You may disable location access via your device settings.
3. Payment Information
We support:
Cash on delivery (COD)
Mobile financial services (e.g., bKash, Nagad, Rocket)
Online card payments via secure third-party gateways
We do not store your payment card information. All transactions are encrypted and securely processed.
4. Information About Others
When you send a parcel or schedule a delivery, we may collect the names, addresses, and contact details of the sender and recipient to facilitate the service.
5. Cookies and Tracking Technologies
a. Cookies
We use session and persistent cookies to:
Maintain login sessions
Store user preferences
Analyze Platform usage
You can disable cookies via your browser, though some features may be limited.
b. Analytics & Advertising
We may use Services Analytics to analyze user behavior and improve our Platform. Advertising partners may use cookies to display personalized choices based on your interests.
6. How We Use Your Information
We use your information to:
Provide and manage your orders and services
Communicate order updates, promotions, and service alerts
Deliver customer support
Detect and prevent fraud or misuse
Improve and personalize your experience
Comply with legal requirements
7. Information Sharing
Your information may be shared with:
Delivery agents and vendors, only for order fulfillment
Payment gateways, for secure transaction processing
Government authorities, if required by law
Technology providers, for analytics, support, and service improvements
We never sell or rent your personal data to third parties.
8. Ratings, Reviews & Testimonials
Users may provide reviews or rate services, which may be publicly visible and associated with your profile name. Testimonials may be published with your consent.
9. Device Recognition & Cross-Device Tracking
To enhance security and provide a seamless user experience, we may use technologies to:
Recognize your devices and sessions
Prevent multiple fraudulent logins
Synchronize preferences and settings across devices
10. Data Security
We implement robust security measures including:
Encrypted data transmission
Secure login authentication
Access controls and monitoring
However, no system is entirely immune to threats. We urge users to protect their passwords and avoid sharing sensitive data over unsecured networks.
In the event of a data breach, we will notify affected users in accordance with applicable laws.
11. Your Rights
As a FASTESZZ user, you have the right to:
Access or update your personal data
Request deletion of your account
Opt out of promotional emails and notifications
To exercise these rights, please email us at: support@fasteszz.com
12. Data Retention
We retain your information for as long as necessary:
To provide services
To comply with legal and regulatory obligations
For internal analytics and fraud prevention
You may request account deletion at any time.
13. Third-Party Services & Links
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their respective privacy policies before sharing any information.
14. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or our business practices. You will be notified of material changes via email or app notification. Continued use of FASTESZZ after updates implies acceptance.
15. Governing Law
This Privacy Policy is governed by the laws of the People’s Republic of Bangladesh. By using our services, you consent to the processing of your information within and outside Bangladesh, in accordance with this Policy.
